- Explain the importance of Salesforce user records.
- Explain the difference between deactivating and freezing a user record.
- Explain how a user can become locked and unlocked.
- Explain the concept of record ownership.
- Describe the capabilities of queues.
- Describe which objects support queues.
- Explain the difference between user and feature licenses.
- Explain how licensing influences what actions a user can perform.
- Explain the implications of user localization settings.
- Describe the translation capabilities of Salesforce.
- Describe the different methods that can be used to authenticate to Salesforce.
- Describe identity verification, and under what conditions it occurs.
- Describe how to monitor and remove activations.
- Describe the security token, and under what conditions it is required.
- Describe the steps required to login as another user.
- Describe a session, and what settings influence sessions.
- Describe how to monitor and remove sessions.
- User Setup – Module Checkpoint
Letting Your Salesforce Administrator Access Your Account
Video Must 2m Salesforce.com
Objectives for this Resource:
An administrator can login as another user if either of the following is true:
- The global setting “Administrators Can Log in as Any User” is enabled.
- The user must grant access to the administrator to enable login (this option will not be present if “Administrators Can Log in as Any User” is enabled).
Once either of these conditions is true, administrators will see a Login link next to applicable users.