- Explain the importance of Salesforce user records.
- Explain the difference between deactivating and freezing a user record.
- Explain how a user can become locked and unlocked.
- Explain the concept of record ownership.
- Describe the capabilities of queues.
- Describe which objects support queues.
- Explain the difference between user and feature licenses.
- Explain how licensing influences what actions a user can perform.
- Explain the implications of user localization settings.
- Describe the translation capabilities of Salesforce.
- Describe the different methods that can be used to authenticate to Salesforce.
- Describe identity verification, and under what conditions it occurs.
- Describe how to monitor and remove activations.
- Describe the security token, and under what conditions it is required.
- Describe the steps required to login as another user.
- Describe a session, and what settings influence sessions.
- Describe how to monitor and remove sessions.
- User Setup – Module Checkpoint
Describe the capabilities of queues.
Queues are used for a variety of purposes. Each queue can have many members, and is assigned to one or more objects. Members of the queue can then take ownership of a queue’s records.
For example, leads generated from the company’s website are routed to a lead queue “Inside Sales”. Members of the inside sales team then take ownership of leads owned by the queue as they have availability to call additional leads.
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