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Activations

“When a user logs in from outside a trusted IP range and uses a browser or app we don’t recognize, the user is challenged to verify identity.”

Objectives for this Resource:

Identity verification (previously referred to as device activation or computer activation) requires that the user take an additional step to complete the authentication process from an unidentified device.  This step is typically to enter a challenge code delivered via email or text message.

This process is designed to prevent unauthorized access to Salesforce.com, particularly in the event of a hijacked username and password.

Identity verification is typically required when a) there is no cookie in the browser indicating a previous login AND b) the user is connecting from OUTSIDE of a trusted network (or no trusted network is declared).

“When a user logs in from outside a trusted IP range and uses a browser or app we don’t recognize, the user is challenged to verify identity.”

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