- Explain the importance of Salesforce user records.
- Explain the difference between deactivating and freezing a user record.
- Explain how a user can become locked and unlocked.
- Explain the concept of record ownership.
- Describe the capabilities of queues.
- Describe which objects support queues.
- Explain the difference between user and feature licenses.
- Explain how licensing influences what actions a user can perform.
- Explain the implications of user localization settings.
- Describe the translation capabilities of Salesforce.
- Describe the different methods that can be used to authenticate to Salesforce.
- Describe identity verification, and under what conditions it occurs.
- Describe how to monitor and remove activations.
- Describe the security token, and under what conditions it is required.
- Describe the steps required to login as another user.
- Describe a session, and what settings influence sessions.
- Describe how to monitor and remove sessions.
- User Setup – Module Checkpoint
Describe the security token, and under what conditions it is required.
A user must append their security token to their password when authenticating via the API, unless they are connecting within a Trusted IP range.
Resources for this Objective
Salesforce.com User Authentication
Video Must 14m CertifiedOnDemand.com
ARVE Error: API endpoint returned a 403 error. This can occur when a video has embedding disabled or restricted to certain domains.
Reset Your Security Token
Documentation Could Short Salesforce.com
“When you access Salesforce from an IP address that’s outside your company’s trusted IP range using a desktop client or the API, you need a security token to log in.”