preloder

Explain the concept of record ownership.

Records in Salesforce will have a record owner (or will inherit the properties of ownership from a parent record, discussed later in this course).  Records can be owned by either users or queues.

By default, the user that creates the record is the owner. Record owner is typically used to determine responsibilities (e.g. I manage the leads that I own), reporting (I am credited for the opportunities that I own), record security (discussed in the Security and Access module), and for a variety of other purposes.


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