Software as a service

This article provides additional context about software as a service and related terminology.

Objectives for this Resource:

Cloud computing is a broad term that generally refers to a service or software that is consumed via the internet.

Multi-tenancy refers to more than one organization (tenant) sharing the same server(s) and hosting infrastructure.

SaaS is a subscription delivery model. As a consumer of a SaaS product, you pay a recurring fee for access to a service/software (e.g. yearly licenses for


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