preloder

Describe the basic functionality of the Sales Cloud and Service Cloud.

The Sales Cloud provides tools for selling: prospecting (leads), closing deals (opportunities), marketing effectiveness (campaigns), and more.

The Service Cloud provides tools for resolving customer problems (typically-post sale): issue resolution (cases), knowledge base (articles, solutions), and more.

Resources for this Objective

Resource
Priority
Type
Length
Author
Sales Cloud Overview and Demo

ARVE Error: API endpoint returned a 403 error. This can occur when a video has embedding disabled or restricted to certain domains.

2m
Salesforce.com
Service Cloud Overview and Demo

ARVE Error: API endpoint returned a 403 error. This can occur when a video has embedding disabled or restricted to certain domains.

2m
Salesforce.com

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