preloder

Describe the basic functionality of the Sales Cloud and Service Cloud.

The Sales Cloud provides tools for selling: prospecting (leads), closing deals (opportunities), marketing effectiveness (campaigns), and more.

The Service Cloud provides tools for resolving customer problems (typically-post sale): issue resolution (cases), knowledge base (articles, solutions), and more.

Resources for this Objective

Resource
Priority
Type
Length
Author
Sales Cloud Overview and Demo
2m
Salesforce.com
Service Cloud Overview and Demo
2m
Salesforce.com

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