[vc_row][vc_column][vc_tta_accordion c_icon=”triangle” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What can I access with a free account?” tab_id=”1487605668126-d0506aaa-15e5″][vc_column_text]The following is available for use with a free account:
- All resources and objectives under any free module
- All external resources (any page not hosted on or created by CertifiedOnDemand.com) in any module
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I see the price of the study guide?” tab_id=”1487626574100-6d2f0abf-bf02″][vc_column_text]Click Sign Up next to the desired guide and membership level on the sign up page to see the price.
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Prices are generated dynamically based on your membership level during sign up.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I buy CoD for multiple people?” tab_id=”1502376598497-a717da4f-14f7″][vc_column_text]Yes. Team Licensing will be available for the official launch.[/vc_column_text][/vc_tta_section][vc_tta_section title=”If I purchase, how long does it take to get access?” tab_id=”1502377444884-2c770ceb-c052″][vc_column_text]When you purchase access, you will immediately have access to all content. The only exception to this is purchasing more than one license (team licensing), which requires that you contact us to place an order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are upgrades pro-rated?” tab_id=”1487606349873-b7e1278f-d74f”][vc_column_text]Yes.
For example, if you purchased Salesforce.com Certified Administrator Practice Exams and then upgraded to Salesforce.com Certified Administrator Study Guide, your upgrade fee will be discounted accordingly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I upgrade from one certification to a different certification?” tab_id=”1487603892554-11bdf490-a932″][vc_column_text]You can upgrade your account only within the same certification. Downgrading is not possible.
Example of a valid upgrade:
Salesforce.com Certified Administrator Practice Exams –> Salesforce.com Certified Administrator Study Guide
The above upgrade is allowed as this is a) an increase in account level (downgrading is not possible) and b) the upgrade is within the same certification.
Example of invalid upgrade:
Salesforce.com Certified Administrator Practice Exams –> Salesforce.com Certified App Builder Study Guide
The above upgrade is not allowed, as the upgrade must be within the same certification type.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the refund policy?” tab_id=”1487604845538-5993db11-bbc3″][vc_column_text]Refunds are only offered for special circumstances.
Why? This site is structured to allow you to access much of its content for free so that you know exactly what you’re purchasing.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How are CoD prices established?” tab_id=”1487605615221-c0bcdfa4-d995″][vc_column_text]The price of a guide is based on a few factors, including:
- The retake fee for the certification, as established by Salesforce.
- The maturity of the CertifiedOnDemand.com content.
- Your membership level (in the case of a pro-rated upgrade).
[/vc_column_text][/vc_tta_section][vc_tta_section title=”The free site looks the same after I’ve paid… what’s the difference?” tab_id=”1502377005814-8b4ed75d-7e2f”][vc_column_text]Without a paid membership, much of the site content is not visible.
If you see the message “Please login or upgrade to view.” then this is content that is not accessible without the corresponding type of account.
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