Users: Quiz

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[WpProQuiz 7]

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78 thoughts on “Users: Quiz”

  1. Hi John,

    Regarding Q3 could you please explain why “Translation must be configured for custom objects, tabs, fields, and picklist values.” is needed. Because it is not clear to me in which language the custom objects are??

    1. Custom objects, custom tabs, custom fields and custom picklist values will be in the org’s default language and are not automatically translated. Ergo, they must be translated manually (using Translation Workbench, I think) into the local language or they will remain in the default language, presumably English for a US-based company.

  2. i got number 3 wrong, “Translation must be configured for custom objects, tabs, fields, and picklist values. ”

    Is this true!

  3. I got number 3 wrong because it stated that the conversion rates can be static at launch. Given that they can be static, I assumed #4 would not be a correct answer as to me, the term “static” indicated that the dated rates were not in play i.e. the rates are static from day to day. Did I read or interpret the term “static” wrong in this case?

      1. It is possible the quiz isn’t working right for question 3. I selected (b) and (c) as my answers but the quiz feedback is acting as though I selected (d).

        1. Not if the cookie from the last logon to Salesforce is correctly stored in your browser and you use the same browser. If your browser settings automatically expire cookies after a certain time, for example, and you try to login to Salesforce from the same browser and laptop on which the original cookie has expired or otherwise been deleted, then you would need to authenticate again. If the cookie is still active, you should not have to activate. Make sense? Is that correct, John?

  5. Curious on how we configure LOGIN IP ranges by profile.

    Navigating to Manage users – Profile and editing a profile does not show a way I can set up IP ranges anywhere

  6. Clarifying question (for my tiny brain):
    Once you activate/configure the Login IP range, does that
    1) prevent all logins from users outside that range or
    2) prevent initial logins from users outside that range until they use an authentication code?

    Thanks

  7. Q4 tripped me 🙁

    The correct answer is:
    Add the company’s public IP range(s) to the list of Login IP Ranges on the customer service reps’ profile.

    Is there a difference between Company’s Public IP Range and Trusted IP Range? Aren’t these two the same?

    1. The company’s public IP range would refer to the list of addresses that a company would initiate an outbound connection FROM. (e.g. whatismyip.com)

      The Trusted IP Range would be where you input this list in order for Salesforce to treat those connecting addresses as ‘trusted’.

  8. Suppose we have login hour 08:00am-07:00pm from Mon to Fri).
    Login Hours impact my Time (for example I’m connecting now from Italy at 9:00am) or the org Time (for example New York Time is 03:00pm)?

  9. Question three is saying I got it incorrect even though I selected the correct 3 answers. It is auto – selecting the third answer. Even though I picked 1, 2, & 4 as the answers.

    1. I’m not following – if you selected the 3 correct answers, it would mark the question as correct. Anything else it would mark the question as wrong. Are you sure you selected the correct 3?

  11. Hi John
    what happens to the users work if he is in the middle of a session and his login hours restriction expires.
    is he automatically logged out and work saved or can he carry on working?

      1. Right – so if they click “save” after login hours they will get logged out and the save will not take place.

        If they leave a page open (do nothing) the logout is not automatic; taking any action (e.g. view page) will trigger the log out.

  14. I got stumped on #3 because I didn’t realize that answer 1 and 4 are pretty much the same, except SF calls it ACM. At least I’m assuming that’s why I got it wrong. Thanks for posting these really good test questions.

    1. 1 and 4 are different features. Multi-currency allows you to capture more than one currency using static conversion rates.
      E.g. 1 GBP is ALWAYS = 1.5 USD

      Advanced currency management (for which multi-currency being enable is a pre-req) will allow you to used dated exchange rates.

      E.g.
      1 GBP from 1/1/15 to 2/1/15 = 1.5 USD
      1 GBP from 2/2 to 3/1 = 1.52 USD

      etc.

  16. Hi John,,
    My question is…If we have IP Ranges…how can we limit the IP address by Role? the answer for Question 4 is mentioning that we can do that, but I didn’t find the functionality in SFDC. Or the proper answer is to have various Trusted IP ranges per role, (e.g Sales, Customer Care, Marketing, etc), using ‘Network Access’ Thank you for you attention,
    Regards,

    1. Probably safe to assume trusted ip ranges are not configured, as this would be the default, and the question does not specify otherwise.

      However, Mary is a sales rep that ‘travels frequently’ then she would almost certainly be connecting outside of traditionally trusted networks (e.g. hotels, client sites, etc. – traditionally a trusted network would be a corporate office or similar location).

  18. For question 1, is Mary accessing salesforce from the location within the Trusted IP range specified in her org?

    If yes, then Option 2 is the right answer.
    If no, shouldn’t Option 3 be the right answer?

    My concern is that if you use the same device and the same browser outside the trusted IP ranges, wouldn’t you be prompted for the activation code every single time?

    1. No, you wouldn’t. You’d only be prompted if you hadn’t activated that browser previously or had not connected from that IP address previously – and in both cases, you would need to be outside of a trusted IP range as well.

  19. Not being NitPicky… just working towards improving a tool which I highly appreciate so far.
    “In order for the Berlin office be effective” on Question 3 SHOULD be “In order for the Berlin office TO be effective”

  21. John, you might’ve already addressed this but on question 4 it seems to me that “adding” the login ip range would not limit them from home but is that possibly a setting to be activated on the customer service reps profile page? Or would it be better to say that only having that ip range as a login option? (i understand what youre trying to accomplish on testing our knowledge but the wording was confusing to me)

    1. Adding the login ip range would prevent the CSRs from logging in from home. When no login ip range is present, users can login from anywhere (default setting). When login ip ranges are added, users can only connect within specified range(s). Does that clarify?

  22. John,

    I think question 4 may be misleading. There should be a note that the customer service reps don’t have access to vpn. Not trying to be nitpicky. 🙂

    Thanks

    1. If the company’s IP addresses are specified within LOGIN IP Ranges, then the users will not be able to login from home.

      Trusted IP ranges will not prevent authentication (simply removes barriers to authentication such as a security token).

    2. Hi Ghazala – Login hours would only limit the time of day employees could log in, not the location from which they can gain access. Ergo, if an employee is home sick or trying to work from home, they could still log in during the specified time frame set by login hours.

  26. Chuck,

    Trusted up range will bypass identity confirmation (allow more access from those ip addresses), while login ip ranges actually prevents logins except from a specific range (if not within set of ip range, prevent login). Does that make sense?

  27. hi – could you explain the reason between question 4, answer being correct is”Add the company’s public IP range(s) to the list of Login IP Ranges on the customer service reps’ profile.” … vs Add the company’s public IP range(s) to the list of Trusted IP Ranges.

    it’s login ip’s vs trusted ip’s ?
    thx.
    ck

  28. what could happen in below scenario? Co.s trusted IP Range is [ xxx.100 – xxx.300 ]. Sales team profile login ip range is assigned from xxx.100- xxx.200 and marketing profile’s login ip range is from xxx.201- xxx.300. can a sales rep login from a marketing users machine (e.g. ip xxx.250) ?

    1. I’m not 100% on this- but I’m fairly sure that the IP range would override the trusted IP range.

      E.g. The sales team would not be able to login.

      I would have to test this specific scenario; I’m not sure if the documentation addresses it specifically.

  30. Q4 you assume they dont work with laptops then? What if they do and bring iT with them back home? Will they be able to log in from home with their laptop?

    1. The computer they are using doesn’t really matter (unless their work laptop had VPN or remote access to the corporate network) – Salesforce is going to look at the IP address of the connecting computer and allow or reject login on this basis.

      The only way the (public) IP address could be different between two different computers on the same network is if one used VPN or another remote connectivity option to login via another network (e.g. VPN to corporate – this effectively changes the IP address that Salesforce sees).

      Does that make sense?

        1. Using a VPN will just change the IP address that the connection to the internet is facilitated through. If you connect from your home without VPN you will connect using your home ip – if you connect from home using a VPN then typically you would connect using your work ip. If your company wanted to add a layer of security protection, they could prevent users from connecting outside of the corporate network (and give VPN access to connect to the corporate network when remote).

          1. Hi John,
            If the customer rep has a laptop with VPN and the company does not want client information visible outside of company range… how can you block that access as well? this probably doesn’t apply to real life scenarios but Im just curious. Thank you

          2. Your network administrators would probably block access to Salesforce.com when connected via the VPN (this sort of configuration is pretty standard within network administration).

  31. John,

    In View Questions page (after completing a quiz), the correct answers are highlighted in Green Color, which makes the text (in Gray color) to be invisible or unreadable. Can the color of the text be changed?

    Thanks.

    1. Hi Trevor,

      It looks to me like the question is set up correctly, I just retested. You need to select 3 answers for this question, although it should show after you complete the quiz. If that doesn’t work could you email a screenshot of the result to me?

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