Certified Administrator: Practice Exam

[box type=”note” style=”rounded”]This practice exam is intended to gauge your preparedness for the real exam. I encourage you to take this exam after you have completed preparing for the official exam.  However, you can retake the exam as many times as you’d like.[/box]

This is a half-length exam (30 questions).  The makeup of questions should represent a similar concentration of each topic as you will find on the real exam.

[RCNotLoggedInNotAdmin]

[/RCNotLoggedInNotAdmin]

[RCAdmin]

[WATUPRO 53]

[/RCAdmin]

160 thoughts on “Certified Administrator: Practice Exam”

  1. Hi John,

    On question 3, the VP of Sales (likely) sits higher in the role hierarchy than an Account Executive. Wouldn’t their position in the role hierarchy give them access to all records owned by the Account Executives?

  2. Hi John,

    Got 23 out of 30 ~ 76.67% correct. Not sure if that makes me ready for the cert test, but I like to think that its a good start.

    Anyways, I had a concern with question 25. The email-to-case question. I understand the difference between email-to-case and on demand email-to-case, but what in the question is supposed to lead me to ‘on demand’ vs. ‘normal lead to case’?

    Thanks!

  3. Hi, John.

    On the certification exam, do the questions indicate how many correct answers you need to choose?
    For example:
    Standard report types include the “Primary Competitor” field, but do not include the primary competitor’s website. How can the marketing team generate a report with the primary competitor’s website URL included? (Select 2 answers)

    Or would it be open to mult-select answers for all questions?

    I hope my question is clear.

  4. Hi my exam is going to be based on the winter 17 release. so i’m wondering if the exam questions will mostly be about
    Lightning ? Im very familiar with classic , but my current skills in lightning aren’t as good. im a bit worried that most of the questing will be based on the lightning experience and me failing the exam. even this study guide is for the most part based on Salesforce classic

  5. hi
    my exam is on the 31st oct 2016,do i need to go through the release notes as my exam is based on SU16 ,would I get any questions referring to winter 17 release???

  6. Hi John,

    I scored 90% on your mock exam, but unsure why I got the below wrong.

    Surely you would set this up through the Trusted IP Ranges in Network Access and not the Login IP Ranges on the Profile?

    Thanks,

    Kam

    27. The IT staff within your organization would like to ensure that users can only login to Salesforce from authorized buildings, corporate locations, or through the corporate VPN. How can this be enforced in Salesforce?

    Trusted IP Ranges
    Activation IP Addresses
    Login Hours
    Login IP Ranges

    Each location would have a set of corresponding IP address(es). Login IP Ranges are then used to prevent users from accessing Salesforce outside of these specified addresses.

  7. John, thank you so much for all the material. I just scored 83% on this test and feeling confident for the actual exam. I do have a disagreement on one particular question (#28, about London office) but don’t want to discuss it in open not to provide spoilers for others. Would appreciate if you could contact me directly for a brief exchange of ideas on the topic.

  9. Very good study guide and worth the small outlay. Having been through the 30 Question Quiz achieving 75% has given me some well-needed confidence.
    Some stinky questions in there to test the grey matter, so hoping that these reflect the standard on the real exam (in a few days time). After months of pontificating I just need to crack and do it… Another set of questions to make it a “full” set of 60 would be useful as a simulation of the real thing…

  10. First, thanks for a great study guide! The only suggestion that I could make about the practice exam is that when the answers are presented, the category that the question pertains to should also be listed.

    Honestly though, that’s “splitting hairs”. The value of the guide far outweighs its monetary cost!

    Thanks again,
    Joe

  11. Hi John,

    I am trying to take exam. It doesn’t allow me to take it. Everytime I click on that link, it gives me this message “To view the remainder of this content, you must purchase the Salesforce.com Certified Administrator Study Guide. Please Login or purchase the study guide.”
    I am already loged in.

    1. Hi there- you must be logging in from an account that has not purchased the guide. Please feel free to purchase or use the support page to provide your transaction details and we’ll get it squared away. Thanks!

  12. When an account’s billing address is updated, the support team would like the address of all related contacts to be updated to the account’s updated address. How can this be configured in Salesforce?
    Answer – This cannot be configured with standard workflow, and would require either process builder or an apex trigger to accomplish.
    Explanation –
    A standard workflow rule cannot solve this requirement. A workflow rule on the account could not update the related contacts. A workflow rule on the contact could update the address from the account – however, the account being edited would not trigger the rule on the contact to fire. Therefore this would not work either.
    Process builder can be used to configure a rule that would meet this criteria, as could apex code.

    Query : how to identify it is not possible through standard workflow.

    1. The triggering event for standard workflow would be to create or edit a record – then you can trigger your field update.

      However, the triggering event in this example is an update to the account – which could trigger a field update on the account (not the contact). In order to update the contact you would need a triggering event to take place on the contact instead, meaning you would have to manually edit and then save the contact in order for the workflow rule to execute a filed update on the contact.

  13. Hi John,
    This is regarding the question : “Your organization’s sales team is split into two functional units: product sales and service sales. Members of the product sales team must be able view opportunities owned by other users in their department. However, each user within the service sales team should only be able to view the opportunities that they own.”
    I understand that sharing rules would solve the purpose and not the profile (which I thought .. ) , but what confuses me is the explanation : ” The heart of the question is that it is deriving record level security, versus object level security”. I am unable to identify the part of the question which states that we need to provide record level access , not object level.
    As per my understanding, we need to provide access to records user does not own (which is controlled by OWD & sharing rules). Whereas profile determine access to records you own. Please correct me if I am missing something .
    Thanks

    1. You’re thinking about it correctly, and you’re on the right track. The piece that talks about record level security is this: “view opportunities owned by other users” – by other users implies that this is a record level question.

  14. Hi,

    I answered question 19 correctly that Jim can delete opportunities owned by Judy. The result show my answer is incorrect. In you notes you said: Therefore, Jim can delete opportunities that Judy owns. However, Judy cannot delete opportunities that Jim owns.
    The system shows the correct answer as :”Judy can delete Jim’s opportunity”. I think it should be fixed. I have a screenshot that I can share with you.

  15. Hi John – I just took the exam but it calculated incorrectly. I indeed scored 19 correct (manually counted multiple times to check) but the exam summary only registered 18 correct. Thanks.

  17. I LOVE that you explain the answers so that we can learn content from the practice exam – not just learn that we had the wrong answers. I take the ADM 201 exam in just two-and-a-half weeks, and this site has been so valuable. Thank you for all your time and effort!

  19. John,
    By your own explanation, I think that you’ve got the right answer to #19 incorrectly checked. Your explanation says “Therefore, Jim can delete opportunities that Judy owns. However, Judy cannot delete opportunities that Jim owns.” But the green check mark is by the answer “Judy can delete opportunities that Jim owns.”

    And if OWD is public read/write, why is this answer wrong? “Jim and Judy can both edit opportunities owned by other users.”

  20. Hello. The Jim and Judy role question is a bit confusing because it doesn’t look like Jim is above Judy in the role heirarchy: VP of Sales |– Account Executives
    To me it looks like they are at the same level.

  21. Question 30 around account address update updating contact addresses can actually be fulfilled by Process Builder now, so the answer “Development required” is no longer correct

          1. Thank you John.
            I thought that the first 30 questions were free.
            Thanks again!
            Manu

    1. What was the context of the question? They are randomly ordered. Spot on how they are configured, the question should reflect this as well. I think I found the question but the answer doesn’t reference how login hours are configured, rather that they are used to prevent login, so I believe the wording on this question is correct.

  24. I had issues with this one as well. I couldn’t figure out why I would need a custom report type if I also had a cross object formula. Record types are obviously a possibility for a solution but it seems not to be a “Best Practice” solution over a simple formula field.

  25. Hi John
    Thanks for the reply.
    unfortunately I failed the exam this afternoon, but no feedback so I don’t know where I went wrong,
    I have decided to go over the bits I wasn’t sure about and then have another go in 2 weeks’
    please advise

    1. Bummer 🙁 How did you do on this practice exam the first time around? The first thing I would try to do is identify where your knowledge falls short – then focus your time there. Good luck!

  26. Hi John,
    passed your 30 question exam, missed 6 purely from lack of concentration.
    I have my ADM 201 exam tomorrow and feeling more confident.

    Q27. ensuring logins from company premises and through VPN..

    why is Trusted IP Ranges wrong

  28. I got 1 question wrong Question 19. I chose “Create separate profiles for the product and service teams” but your answer says “Create sharing rule”.

    does this question mean that Sales team should be able to see Service team opportunities?

      1. Question: Your organization’s sales team is split into two functional units: product sales and service sales. Members of the product sales team must be able view opportunities owned by other users in their department. However, each user within the service sales team should only be able to view the opportunities that they own.

      2. I believe Megha is referring to this question:

        Your organization’s sales team is split into two functional units: product sales and service sales. Members of the product sales team must be able view opportunities owned by other users in their department. However, each user within the service sales team should only be able to view the opportunities that they own.

        Creating a sharing rule would be the correct answer, since the product and service teams are already setup under separate profiles by the statement “IS split into two functional units.” This is one of the “gotchas” to be wary of.

          1. Thanks Jiim- I wouldn’t make the assumption that they are two different profiles necessarily, but I can tell you are thinking the right way about the question. The heart of the question is that it is deriving record level security, versus object level security. The assumption is that functional groups of users have access to read the opportunity object (via profile permission set). However, the way an admin prevents one team from accessing the records of another team is via the use of the role hierarchy and sharing rules. Profile/permission set would allow you to prevent them from accessing the opportunity object, but not control which opportunities they can view. Hope that helps!

  29. Well I passed, completeD the test is 50 mins. Now am seeking for a guide to prepare for Salesforce sales cloud consultant.
    Any chance you can refer me to a guide to study?

  30. Hi John, I have my cert exam on 9th and your website has been a great help. Worth every penny I paid for.
    I just took this test for the first time and scored – You scored 26 correct out of 30 questions – 86.67% correct

    Now, my question – any last minute important notes that I can refer to? Especially since my test will be based on winter ’15 – any important changes that I must go through?

    1. You can review the winter 15 release notes and training. I would do a final pass through all of the objectives, other than that I suspect with that score you are well positioned to pass. Good luck!

  32. Hi John,

    I plan to take the test tomorrow. I think I am well prepared, I got an 98% on the practice exam. The only thing I am little shaky on is what Salesforce limits I should know?

    Is there anyway you could point me in the right direction.

    Thanks in advance.

  34. Sanity check here re: Question 19:

    Can Judy not delete Jim’s opportunities because while OWD is set to Public Read-Write, DELETE and other CRED/CRUD permissions are determined within the PROFILE , and because Judy is under Jim in the Hierarchy, she can’t delete his opportunity?

    Second question, which I admit is probably dumb: What is the difference between “Write” (OWD) and “Create” (Profile)?

    1. Never mind on the first part…figured this out hours ago and forgot I’d even posted it till I went through the comments.

      As to the second question, I’m good on that one too.

  35. For question #8, why isn’t the answer “Configure automatic duplicate lead blocking.”. Under Setup -> Data.com administration ->duplicate management –>Duplicate Rules-> Leads, you can create rules to block duplicate leads from getting created.

  37. Hi John,

    For Question No 22,
    I marked , Jim can delete opportunities that Judy owns.

    Results Shows its wrong and correct answer is : Judy can delete opportunities that Jim owns.

    But in the explanation it says Jim can delete opportunities that Judy owns ????

  38. Are the questions all the same each time you run the test I.e. There is only 30 questions and their order just gets reshuffled or are there more than 30 but I just happen to get 30 the exact same as I jumped from 66.69% to 93% though just remembering some of the answers. Also, if the former is true, then would it be possible to add some more questions to the randomiser in case of repeated use of the test?

  39. John just wanted to comment to say I’ve been using your site for about 2 months now and my 201 exam is tomorrow.
    It’s been a god send to be honest, as it’s so hard to find current and good revision material online – I was taking loads of practice quizzes and tests but some were years out of date and were just confusing me! Thankfully I created a linkedin account and some lovely person took their time to advise me to come to your site.
    100% agree with some other comments about having more test exams, longer ones with more complicated questions. Also it would be great if you could re-take the test exam at the end of each section or just the one at the end and it refreshes to ask different questions.
    Fingers crossed for tomorrow and thanks again.

  40. John

    My apologies, please ignore previous comment. I made a mistake I was looking for red cross signs but for two answers I missed selecting two options. I selected only one.

    Thanks

  41. Hi John

    I just took the practice exam (again). Just noticed that the number of wrong answers is summary results don’t match with the Q&A section. I don’t know if summary is wrong or the Q&A section. “”You scored 26 correct out of 30 questions – 86.67% correct.”” I can’t see 4 wrong answers in Q&A. I have taken screen shots to be sure and if you want I can send them to you.

    Thanks

  42. I think it would be really useful to have a few more sample papers. The questions in here are worded to not cause confusion for the user. However the actual exam has questions which set out to confuse and I think that it would be a great addition to have more on here, so that you can test yourself against these types of questions. I find a lot of past papers online but they usually contain the wrong answers, totally end up throwing you off.

  43. I just scored 90% on my first attempt at this exam. Just looking for a reality check — is this a good indication I should be ready to take the exam at Dreamforce in a couple of weeks?

    Thanks so much to John for putting this site together and keeping it up to date. Couldn’t have come so far so quickly without it!

  44. I just checked, i cannot view any content for every content it gives me the same error. I have already purchased the guide. Please help as am planning to take exam on OCt 31st.

  45. Hi John,
    I have already purchased the guide. But when I got to practice test it gives me this error.Please help

    “To view the remainder of this content, you must purchase the Salesforce.com Certified Administrator Study Guide. Please Login or purchase the study guide.”

  46. HI John, I scored a 73% the first time I took the practice test but my laptop batteries ran out right as I was reading my results. As a result, I wasn’t able to see my score breakdown or what questions I got right and wrong. Do you have access to any score results? I took it this morning 9/21/2014 around 10:50AM. If so, I would be very grateful to be able to see how I did. Thank you.

  48. I am not sure of the answer to this question in the practice test:
    A custom field “Primary Competitor” (Lookup Relationship to Account) has been added to the account object. The marketing team would like to be able to run a report of all accounts, with their primary competitor’s website URL (this is stored in the “Website” standard field on competitor’s account record).

    Standard report types include the “Primary Competitor” field, but do not include the primary competitor’s website. How can the marketing team generate a report with the primary competitor’s website URL included? (Select 2 answers)

    Create a custom report type.
    Change the report settings to include additional fields.
    Add a custom summary formula field to the report.
    Create a cross-object formula on the account object.

    It says answer is “a” and “‘d”, but I don’t think you need “a”,i.e. custom report type. Just creating a cross object formula should suffice. I just created a Tabular report with Primary Competitor’s website field by creating a lookup on Account to competitor’s Account and creating a cross-object formula field on Account for the website URL. Once I did these two things, I did not need to create a custom report type. Just a standard Account Report did the job. Just added the two fields (“Primary Competitor” and “Competitor’s URL” to the report.

    1. Hi Murali,

      You are absolutely correct – a cross object formula alone would solve the issue. A custom report type would ALSO solve this scenario (without the use of a formula field) – which was the intention of the question. Hope that clarifies!

      1. This foxed me – why a CROSS-OBJECT formula at all, if the competitor fields are already on the account object? Is this a gotcha in that it mentions the competitor’s account record? In which case the record is the same object again, just a different type, not a different object.
        What am I missing please? Exam in 3 1/2 hours…..!!!

        1. Either a or d would solve the problem – both are not required. In order to reference the field in a report through a lookup relationship (e.g. Primary_Competitor__r.Website – the primary competitor’s website), you would need a formula field OR a custom report type (the CRT would allow you to pull the field in from the related object as well, but only in a reporting context.

          1. Hi John
            I have the same question as Berglind. The question states that both the “Primary Competitor” and “Website” fields are on the Account object. So how is cross object formula correct?
            “A custom field “Primary Competitor” (Lookup Relationship to Account) has been added to the account object. The marketing team would like to be able to run a report of all accounts, with their primary competitor’s website URL (this is stored in the “Website” standard field on competitor’s account record).”

          2. You are pulling the website field from the record via the primary competitor relationship field. Therefore when you create a cross-object formula you are simply referencing the account from the account.

            Think of it this way:

            I have 2 account records:
            1. Salesforce.com (website: salesforce.com)
            2. Microsoft (website: microsoft.com)

            On the Salesforce.com account record, I have Microsoft listed as the primary competitor. The Salesforce.com account record lists the website as “Salesforce.com” -but I want to display the competitors website on that same record (or within the report).

            E.g.

            Salesforce.com – website; Salesforce.com / Competitor: Microsoft / Competitor website: microsoft.com

            The competitor website in this scenario is a cross-object formula from the account to the account; it is referencing the data on a different account record.

            Hope that helps.

            Cheers,

            John

  51. Please check the answer of Jim and Judy. My Answer was right. You explanation also says correct answer which i selected but in evaluation it takes another option as Answer….! Q – 21

  52. If I got a 90% on this can I assume I’m ready for the real thing? I have been an admin for a long time but a horrible test taker 🙁

  53. Just took a test and the summary said I had 2 wrong, but going through my answers, I find only one red x. If you can see my test, what is the 2nd wrong answer? Not a big deal. 🙂

    I went straight through, no previous.

    Thanks for the site, taking my exam today!

    Any plans to add 401 or any other tests?

    1. It may have marked a question wrong if you only selected 1 answer and there were 2 selections required – that would appeared that way.

      No plans at this point, although 401 is definitely something I have thought about!

  54. John, great site taking exam tomorrow..still nervous but the site was clearly a great investment for a new admin. i may not pass tomorrow but ill eventually pass ( won’t quit) going forward i plan to re-use your site as part of my refrence tools.

    keep up the great job

    – Paul

  55. John – good practice exam! I scored an 83% on my first try.

    There is a question with an answer that conflicts with information elsewhere on this site.

    In the Activities Overview section:

    “Events are moved from “Open Activities” to “Activity History” when the end date of the event is in the past. For instance, if an event starts at 1:00PM and ends at 1:30PM, then it will appear under open activities until 1:30PM, and will appear in activity history after 1:30PM.”

    The question:

    When do activities appear under the “Activity History” section of the page? (Select 2 answers)

    Once the event status is complete. (indicated as a correct answer)
    Once the task status is complete.
    Once the task due date is passed.
    Once the start time of the event has passed. (indicated as a correct answer)

    The second answer is not going to be correct 100% of the time, because when an event has started but is not yet completed, the event appears as Open and not part of the activity history.

  56. I am unable to access the practice exam, a number of the quizzes, and a bunch of the content. I tried logging out but nothing is helping. Any help would be greatly appreciated as I am scheduled to take the exam on Friday. Thanks!!!

  57. “Events are completed once the END time has passed.” —-> I think that actually events are moved to the History related list after the START time has passed, test it out in your Salesforce org and let me know!

  58. here i don’t see any practice exam link or button ……can you plz tell me how i take this practice exam
    …..i shall be thankful to you if you specify direct link to the practice exam……..

  59. I think this page from the SF Help and Training site suggests a different answer for the following question?

    21. Which of the following permissions is required to access data in Salesforce via the Data Loader?

    Modify All Data
    View All Data
    API Enabled
    View Setup and Configuration
    The Data Loader accesses data in Salesforce using the API – therefore, the “API Enabled” permission is required.
    It is possible to have a non-system administrator update data via the API (including the Data Loader), although the average user will likely not be presented the option to download the Data Loader through the setup interface.

    Without Modify Al Data permission you can’t use the Data Loader at all according to the page below? Also, I can’t find where it says that the API Enabled permission must be checked to ACCESS data via the Data Loader? Can you post that in reply?

    https://help.salesforce.com/apex/HTViewHelpDoc?id=installing_the_data_loader.htm&language=en_US

    1. Ron – notice that it says to “access the download page” you need view/modify all data. If you found the installer elsewhere you’d fall in the “to use the dataloader” portion of the table in this help doc.

      That page of SF documentation needs to be updated; the data loader is an application and is using the API to access data. Check this page out: http://wiki.developerforce.com/page/Data_Loader

      Great questions. Cheers,

      John

  60. Hi John,

    Thank you for making this wonderful site. I have registered on this site to get full access and I must say, it is really helpful for the ones preparing for Sales force ADM 201. I will be appearing for ADM 201 exam tomorrow and was looking for some more Exam questions. I went through 30 questions listed on certified on demand site but those are not enough, Do you by any chance have FULL LENGTH TEST (60 Question)?. If you add more unique questions to this site it would really help exam takers to prepare themselves and gain confidence.

    -Komal

    1. Hi Komal,

      Thanks for the feedback, I’m glad the site is helping. I do not currently have a full length exam, although I am considering it for the future. If you go through the quizzes in each section in addition to the final quiz, you should have good overall coverage. Good luck on the exam!

      Cheers,

      John

  61. John,

    Can you just review the answer to question # 22, is it Judy can’t or Judy can. Judy can not delete Jim’s opportunities is the right answer. Isn’t it??

  64. Hi John,

    It’s been a week, my session is still not fixed and giving me the same error, and I’d like to be able to take the practice exam. Can you please advise?

    Love the rest of the site, but this is disappointing.

    Andy

  65. Hi John
    I am still receiving the following message:
    This is a half-length exam (30 questions). The makeup of questions should represent a similar concentration of each topic as you will find on the real exam.
    Warning: your unfinished attempt was recorded. You ran out of time and your answers will be submitted automatically.
    This exam must be completed in 0 minutes. Click here to start the exam

    Are you able to reset so that I can take the practice test?
    Thanks

  67. Ditto – same as the 4 ahead of me – I had to close my laptop partway through, and then when I re-opened the exam clock had started at the closing time, so I simply kept going, only to be told after the final question that I had exceeded the allotted time. New code update? Thanks for the help.

  68. Hi John,
    I am unable to take the practice test a second time, as it keeps locking me out. I took it once before but did not complete the test.
    Please could you look into this for me. Thanks.

      1. Your unfinished attempt was recorded. You ran out of time and your answers will be submitted automatically.
        This exam must be completed in 0 minutes.

  71. hi John ,

    Is it possible that if you click on a box, and later change your mind, and click on it again, so you can click another answer , the test doesn’t update this ?
    I got a couple mistakes attributed,where I’d swear i clicked the right answer, but know that I changed the answer on at least one occaision.

    Btw, I love the site. And if anything, If anything can be improved I’d be even more greatful for more practice questions.
    Great job !

    1. Hi Yuri – it is possible there is a glitch with the test plugin. However, I just tested it and it worked OK for me (accepting the updated answers). If anyone else has this issue please reply to this thread and I will investigate further.

      Thanks for the feedback on the site – I’ll definitely consider adding new questions (this is a common request)! Cheers,

      John

  73. My final score mistakenly marked a question I got wrong as correct. I think it was due to the fact that it was a multiple choice question in which I got 1 out of the 2 answers wrong.

Leave a Reply