preloder

Explain the effect of configuring business hours and holidays.

Business hours and holidays are configured so that cases are only escalated during the working hours of support personnel.

Resources for this Objective

Resource
Priority
Type
Length
Author
Salesforce.com Business Hours & Holidays

ARVE Error: API endpoint returned a 403 error. This can occur when a video has embedding disabled or restricted to certain domains.

6m
CertifiedOnDemand.com

Feedback:

Notify of