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Explain the effect of configuring business hours and holidays.

Business hours and holidays are configured so that cases are only escalated during the working hours of support personnel.

Resources for this Objective

Resource
Priority
Type
Length
Author
Salesforce.com Business Hours & Holidays ARVE Error: Mode: link-lightbox not available (ARVE Pro not active?), switching to normal mode
6m
CertifiedOnDemand.com

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